Privacy Policy
This policy explains what information we collect, how we use it, and how we keep it safe.
This policy explains what information we collect, how we use it, and how we keep it safe.
We collect only what we need to provide safe, effective counselling and to operate our service. This may include:
Your information is used to match you with an appropriate counsellor, schedule and deliver sessions, verify eligibility for complimentary sessions, process any payments, and meet our professional and legal obligations. We do not sell your data or use it for third-party advertising.
We use encryption and secure systems to protect your information, and access is restricted to authorised clinical and administrative staff. Session content is treated as confidential in line with our Confidentiality Notice.
Payments are processed by trusted third-party payment providers. We do not see or store your full card or banking details.
We share information only where necessary to deliver our service (for example, with your chosen counsellor), where you have given consent, or where required within the limits of confidentiality described in our Confidentiality Notice or by law.
You may request access to the personal information we hold about you, ask us to correct it, or request deletion where applicable. To make a request, please contact us.
Our website uses only the cookies necessary for it to function and to understand general usage. You can control cookies through your browser settings.
Where we provide counselling to a minor, we do so with guardian consent and handle their information with particular care.
This policy is provided for transparency and does not constitute legal advice. It may be updated from time to time. Last updated: 2026.